Team Communication & WOW Service CE Course with Judy Kay Mausolf

mausolf

October 24, 2025 | The Mehling Center – 15062 County Rd 1145, Tyler, TX 75704

Class: 8:30 AM – 3:30 PM

CE Credits: 6

Interactive Zoom Available

About the Speaker

Judy Kay Mausolf is a dental practice management coach, speaker, and author renowned for helping dentists and their teams create happier, more successful practices. She guides teams to become better leaders, communicate positively and effectively, collaborate seamlessly, and deliver service with heightened passion and focus. Judy Kay is past president of the National Speakers Association Minnesota Chapter, a member of the National Speakers Association and the Academy of Dental Management Consultants, and Director of Sponsoring Partners for the Speaking Consulting Network. She is the author of TA-DAH! Get Happy in 5 Seconds or Less and Rise & Shine: An Evolutionary Journey to Get Out of Your Way and On Your Way to Success, and a contributing author for numerous dental publications. As a culture specialist, she empowers dental teams to realign, re-engage, and re-ignite their practices by building trust-based relationships and sustaining high-performing cultures.

AM Session: Communication Solutions — Attitudes, Breakdowns, and Conflict Resolutions

Elevate your communication to inspire openness, prevent breakdowns, resolve conflict, and build trust—resulting in high-performing team and patient relationships. Gain skills to communicate positively with different (and difficult) personalities, hold efficient huddles and team meetings, and transform toxic attitudes into tremendous positivity.

Course Objectives:

  • Use verbal skills for difficult and different personalities
  • Apply steps to address and resolve conflict
  • Establish protocols that eliminate gossip
  • Identify behaviors that elevate trust and respect
  • Turn toxic attitudes into tremendous energy
  • Inspire a culture of appreciation and celebration
  • Implement fundamentals for effective huddles and meetings

PM Session: Delivering W.O.W. Service — People Remember How You Made Them Feel

Research shows practices that center their environment on serving the patient dominate the market. Set yourself apart by strengthening communication skills, brand, and service standards. Illuminate patient decision-making processes, create lasting impressions, and inspire your entire team to deliver W.O.W. service with passion and focus.

Course Objectives:

  • Understand the W.O.W. patient philosophy
  • Map the W.O.W. decision-making process
  • Use techniques to create W.O.W. impressions
  • Recognize essentials of W.O.W. branding
  • Spot opportunities to create W.O.W. touch points
  • Apply W.O.W. service-standards concepts

Registration Fees

In-Person RDA/RDH Staff: $90 at-the-door $70 Pre-registration

In-Person ETDS Member Doctors: FREE

Out-of-district TDA Member Doctors: $90 at-the-door $70 Pre-registration

Non-TDA Member Doctors: $275.00 at-the-door $255 Pre-registration

Zoom Member Doctors and Staff: $90 pre-registration $100 week-of registration

Zoom Conversion Fee (Day of Change to Zoom from In-Person): $100 Doctors $40 Staff

Refunds are only available during the pre-registration period. Once pre-registration ends, refunds will no longer be available.